Customer Service and Office Operations Administration

Who we are: Innate creates cleanly designed storage solutions for food, drink and outdoor travel in keeping with our philosophy of Leaner, Cleaner, Greener We’re based in Vancouver, Canada, a city surrounded by mountains and water that provides perpetual inspiration and a field testing feedback loop for our product design team. We are a young, growing business with an international customer and manufacturing base.

What you'll be doing: Customer Service
Reporting to the Sales and Marketing Administrator, you will be accountable for:

• Supporting the Sales team by providing timely, knowledgeable and courteous day-to-day customer service for product information and orders and warranty issues with current or potential retail and trade customers via phone, fax and e-mail.

Data Entry

• Responsible for timely and accurate data entry for all stages of the sales cycle, including but not limited to: sales order entry, adjustments and invoicing.
• Processing Sales and Warranty Return Authorizations and Credits.
• Accountable for electronic and paper filing of documents.
• Responsible for timely and accurate data entry of customer contact information.
• Provide data gathering support to the sales team as requested.

Operations Administration

• Answer customer service phone calls, follow up on customer service voicemail.
• Review, respond and where appropriate forward email enquiries
• Organize and maintain appropriate web and server based filing systems.
• Responsible for shipping various samples and support materials as needed with follow up documentation.
• Receive, document and stock head office inventory transfers.
• Order, monitor and stock kitchen and office supplies as needed.
• Ensure meeting rooms and general office areas are kept tidy and presentable.
• Sort mail and faxes and deliver to appropriate person
• General office duties as assigned.

What you need to do it well

• A friendly and professional attitude.
• Excellent oral and written communication skills.
• Strong MS office skills.
• Customer Service and administrative experience.
• Able to professionally handle multiple priorities.
• Proven time management skills.
• Attention to detail.
• Organizational and problem solving skills.
• Experience in using web-based customer contact management and document filing systems an asset.
• Basic AI skills an asset.
• Experience with SYSPRO or similar ERP data base entry an asset.
• French and/or Mandarin Communications skills an additional asset.
• Enthusiasm for outdoor activities and great gear, plus belief in the values behind conducting business in an ethical and environmentally responsible manner an asset.
• Successful candidates for this position will be subject to criminal and credit records check.

How to apply

This position is offered as a 3-4 day per week role with the possibility of a full time position upon successful completion of the three month probationary period. We offer a compensation package that includes a competitive wage and benefit plan for full time employees plus a very nice espresso machine in our staff kitchen. Visit our website at www.innate-gear.com to learn more about our commitment to designing the best possible products, while being a progressive, transparent participant in the global community.

Interested & qualified? Please send us your resume, cover letter and wage expectations to: nat@innate.ca We'll be pleased to contact selected applicants.